A couple of week in the past, a TikTok content material creator shared her frustration over not too long ago bought packing containers of gluten free Kraft Mac and Cheese lacking the cheese packet. And never only one field, however a number of; 4 to be precise.
After emailing Kraft to no avail, she took to TikTok to share her story. Many different TikTokers determined to attempt to assist her out by leaving feedback in regards to the lacking cheese packet on a lot of Kraft’s movies.
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The place’s The Cheese Packet? TikToker Abby Shared Her Story About Gluten Free Kraft Mac & Cheese
A couple of week in the past, Abby, who goes by @aceengel on TikTok, shared her story about shopping for a number of packing containers of gluten free Kraft Mac and Cheese and never having a single cheese packet amongst them. She reached out to the corporate by way of e-mail within the hopes that they can repair the problem.
“I’ve emailed you, however the issue shouldn’t be being solved, and I feel there’s some miscommunication or it is identical to an automatic factor, like no person’s really studying my message,” she stated. “I am gluten free and I’ve gotten now 4 packing containers of gluten free mac and cheese that do not need a sauce packet inside.”
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She continued to present extra particulars, saying all 4 packing containers have been bought at completely different places, in numerous cities, and that she stuffed out the web kind however all that occurred is an apology letter within the mail with a coupon for a free field.
“The factor is, then I am going and use that coupon, and I get one other field of mac and cheese, and I open it up and there is no sauce packet inside,” she continued. “So, giving me a coupon to get one other field of mac and cheese is not fixing the issue as a result of Kraft Mac and Cheese shouldn’t be addressing the issue of their line of manufacturing.”
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‘One thing’s Occurring With The Gluten Free Containers Of Mac And Cheese’
Abby’s video continued to clarify the problem saying, “I want the cheese packet.” She then known as out the corporate for not fixing the precise drawback.
“And giving me a coupon to go get extra is not fixing the issue in case you’re not placing the packets within the field,” she stated. “I do not know what to do. I stuffed out the shape now 4 separate occasions.”
She stated she known as the corporate and could not communicate to anybody who really works within the firm, and talking to customer support type of simply “gave me the run round.” As a result of she does not really feel anybody is studying her emails, she’s hoping that her TikTok video reaches somebody at Kraft.
Viewers of the video shared their help and options within the remark part.
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“As quickly as you buy the field, open it within the retailer on the service desk. When there’s so sauce packet, do a fair trade and repeat the method till the shops get upset and do one thing!” one particular person prompt.
One other particular person shared, “Too humorous! My gf field had TWO cheese packets in it the opposite day (purchased from Amazon). Sorry, I should have gotten your cheese!”
Abby’s hope that the video would attain Kraft got here true as a result of the corporate replied, “Good day. We apologize for this problem. We’re not having any high quality points with our gluten-free Kraft Mac and Cheese.”
Many viewers who noticed the remark added their very own in regards to the firm “gaslighting” Abby.
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TikTokers Supported Abby By Leaving Feedback On Kraft’s Web page
Many viewers of Abby’s movies left feedback on Kraft‘s movies within the hopes of getting consideration to the problem she was dealing with.
On Kraft’s most up-to-date video, TikTokers dropped into the feedback to speak in regards to the lacking cheese packets.
“How a lot is the sauce packet? I heard they’re offered individually now,” one particular person wrote. One other stated, “So all of us got here from the woman who didn’t get her cheese packets?”
There was no lack of feedback in regards to the lacking cheese packets on the unrelated video.
“I am an enormous fan of sauce packets. How does Kraft really feel about these?” one particular person requested. One other added, “Kraft is disassociating from any and all points which will or not be occurring.”
There have been additionally many feedback on different Kraft movies that consult with Abby’s no sauce packet problem.
“New taste =no taste (no packet),” one particular person wrote within the feedback of a current video. One other stated, “The brand new taste is obvious noodles.” One different particular person requested, “Is kraft actually simply gonna blow previous the lacking cheese packs prefer it by no means occurred?!”
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Abby Shared A Video Response To Kraft’s Remark On Her Criticism Video
After seeing the touch upon her video from the corporate, Abby determined to reply with one other video.
“Clearly, we have now lots to speak about, so let’s get into it. I would like to speak about this remark,” she stated as she pointed to the remark they left. “I would like to speak a couple of remark you made in your web page about the way you reached out to me when you have not, and I would like to indicate you proof of that.”
Abby defined that Kraft Mac and Cheese is a “consolation meals” for her since going gluten free. She stated the remark they left her on her earlier video, “makes it not really feel like a consolation meals anymore.”
“This doesn’t really feel protected. This feels extra isolating,” she continued. “This isn’t serving to my relationship with meals, and I would like you to know that proper off the bat.”
She then identified a touch upon one among their movies that reads, “Are you guys conscious that your gluten free packing containers are lacking the sauce packets? Ask @abby.” Kraft replied, “Good day. We perceive your considerations and have been in contact with the buyer to make this proper. Thanks for reaching out.”
Abby then confirmed her receipts to show that the corporate didn’t attain out by way of Instagram and TikTok DMs. She added a display screen recording of her emails.
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Abby Shared One other Replace
In a comply with up video, Abby shared that she lastly acquired a name from Kraft not lengthy after she shared her final video.
“I talked to the manager named Larry. He was an older gentleman, so I am positive he has not seen something right here on TikTok,” she defined. “He advised me a number of issues that I wanna share with you.”
She shared that Kraft is “conducting an inner investigation” and that they’re “comfortable this data acquired to their executives and higher-ups.”
Abby additionally advised Larry that the remark left on her video by Kraft’s social media group is “gaslighting” and Larry stated they are going to be “studying from their mistake.”
“I additionally need to observe that Stouffer’s Mac and Cheese has additionally reached out to me and goes to be sending me some gluten free packets of cheese for my mac and cheese that does not have noodles, which is so type of them,” she continued. “Their packets are gluten free, however their noodles aren’t.”
