As cyber threats proceed to escalate and information breaches make headlines, companies can now not afford to take dangers with delicate paperwork, particularly e-signatures.
Relating to e-signature instruments, a reputation that usually involves thoughts is Docusign. As highlighted in G2’s Winter 2025 Grid Report, it ranks #1 within the e-signature software program class, underscoring its dominance and reliability available in the market.
Nevertheless, as companies and people more and more depend on it to signal important paperwork, a urgent query arises: Is Docusign protected?
On this article, we’ll discover DocuSign’s options, safety protocols, and compliance requirements. Our evaluation incorporates insights and suggestions from G2 reviewers that will help you decide whether or not it’s the proper selection for your enterprise.
What G2 customers like about Docusign
From seamless e-signature performance to clean integrations, this is all the things that makes DocuSign a favourite amongst G2 customers:
- Cell signatures for on-the-go effectivity: G2 reviewers spotlight DocuSign’s cell app as a handy instrument for signing, sending, and managing paperwork on the go, providing flexibility for customers who must deal with duties from their gadgets.
88%
of G2 customers advocate Docusign for a seamless cell signing expertise.
Supply: G2 Consumer Evaluations
- Bulk digital signatures for streamlined doc distribution: DocuSign’s bulk ship characteristic permits sending the identical doc to a whole lot and even hundreds of recipients without delay. This characteristic is right for effectively distributing mass agreements like HR insurance policies, consent kinds, and different standardized paperwork.
– Docusign Video Evaluate, Alexandra R.
- Sensible reminders and expiration settings: DocuSign’s automated reminders and expiration settings assist customers arrange well timed reminders. This prompts recipients to evaluate and signal paperwork and ensures no agreements are missed or delayed.
89%
of G2 customers advocate DocuSign to remain on prime of pending signatures.
Supply: G2 Consumer Evaluations
- Internationalization for international companies: DocuSign’s internationalization options are tailor-made to assist companies with a world attain. By means of multi-language assist for paperwork, person interfaces, and electronic mail communications, the platform delivers a clean expertise for customers regardless of the place they’re on this planet.
- Customized branding for a constant model expertise: DocuSign gives customization choices that enable companies to personalize their signature workflows. Corporations can add logos, alter fonts, incorporate model colours, and embrace different design parts to take care of knowledgeable and cohesive model id.
What G2 customers are saying:
“One of the best factor about DocuSign is how fast and simple it’s to ship a number of paperwork for signatures without delay. Including signature and date fields to paperwork immediately has saved us a whole lot of time. We additionally get signed paperwork again quicker and lower your expenses on postage. Each time I’ve had a difficulty, DocuSign’s assist group has all the time been there to assist. After we first began utilizing DocuSign, the coaching program helped us stand up to hurry rapidly. Now, it’s simple to point out new group members how one can use it and get them began. I take advantage of DocuSign a number of occasions every week, and it’s a key a part of how my firm works.”
– Docusign Evaluate, Nancy S.
What G2 customers dislike about Docusign
Albeit praised for its performance and ease of use, some G2 customers have identified areas the place DocuSign may enhance:
- Signature alignment points: Some customers have encountered challenges when adjusting signature fields in paperwork. These misalignments can result in formatting issues, which may have an effect on the doc’s skilled look.
- Restricted customization: Whereas DocuSign permits for some stage of customization, comparable to including logos and adjusting primary template parts, many customers really feel that these choices are restricted in comparison with opponents.
- Integration challenges: Though DocuSign integrates with a variety of third-party software program, the combination course of might be difficult. Organising these connections typically requires technical experience.
- Customer support: Some prospects have voiced frustration with DocuSign’s customer support, notably when dealing with refund requests or resolving points after a purchase order. Lengthy response occasions and a scarcity of proactive assist when coping with complicated queries result in dissatisfaction.
- Pricing issues: Few customers contemplate DocuSign’s subscription mannequin pricing steep, notably for smaller companies or particular person customers who don’t want frequent entry to DocuSign e-signature companies.
“DocuSign’s pricing might be increased than anticipated attributable to hidden charges for superior security measures and integrations, which may rapidly add up. Moreover, its restricted customization choices could also be a downside for companies with particular branding or workflow wants. The platform’s integrations, whereas in depth, also can create workflow bottlenecks for organizations that rely closely on particular software program, hindering operational effectivity.”
–Docusign Evaluate, S L.
What DocuSign options do G2 customers use?
Whereas DocuSign dominates the e-signature panorama, it’s not the one choice obtainable.
Docusign’s prime security measures
Safety is paramount with regards to e-signature options. DocuSign gives a spread of security measures to guard delicate paperwork and guarantee compliance with laws. However what do actual G2 customers take into consideration its safety capabilities?
Compliance with international laws
DocuSign adheres to quite a few international laws and business requirements to make sure its digital signature options are legally acknowledged and safe.
The platform complies with the Digital Signatures in International and Nationwide Commerce (ESIGN) Act within the U.S. and Digital Identification, Authentication, and Belief Providers (eIDAS) Rules within the European Union, validating the legality of digital signatures for contracts and different paperwork.
DocuSign additionally meets key business certifications such because the system and group controls (SOC)-SOC 2 Sort 2 and SOC 3 to make sure the best safety requirements and privateness safety.
These certifications are particularly important for organizations in extremely regulated sectors, together with healthcare, finance, and authorities, the place compliance and information safety are paramount.
What G2 customers are saying:
“DocuSign has been useful for our firm, particularly after we want signatures from individuals who aren’t obtainable regionally. It permits us to get paperwork signed rapidly and ensures we keep Well being Insurance coverage Portability and Accountability Act (HIPAA) compliant, making the method extra environment friendly.”
– Docusign Evaluate, Pauline B.
Signature historical past and audit options
DocuSign supplies audit trails and signature historical past options, guaranteeing a clear and verifiable document of each motion taken through the signing course of.
Every doc signed by means of DocuSign comes with a Certificates of Completion that’s court-admissible and comprises the audit path of electronic mail addresses, timestamps, and IP addresses of signees.
This audit path is tamper-evident, that means any modifications to the doc after signing shall be seen. These options are vital for guaranteeing accountability and authorized defensibility in case a doc’s authenticity is ever questioned in court docket or throughout an audit.
What G2 customers are saying:
“Quick, error-free, paper-saving, and safe—DocuSign makes managing paperwork easy. Signed paperwork are legally accepted as official proof in court docket, eliminating the necessity to retain bodily copies for years. With DocuSign’s simply accessible historical past, any doc might be present in only a minute.”
–Docusign Evaluate, Zeal T
Safe doc administration
Efficient and safe doc administration is essential for companies to optimize operations, guarantee compliance, and cut back dangers. DocuSign excels on this space by providing a complete platform that simplifies the creation, signing, and storage of vital paperwork and contracts.
DocuSign emphasizes layers of bodily and logical safety measures, together with encryption, intrusion detection programs, and entry controls all through the doc lifecycle.
What G2 customers are saying:
“Essentially the most useful characteristic of DocuSign is its flexibility and effectivity in seamlessly integrating with our current enterprise processes, streamlining doc signing procedures. It has considerably improved our organizational workflow by lowering the time it takes to finish and signal contracts and agreements. Moreover, as soon as individuals change into conversant in DocuSign, they rapidly acknowledge its safety, giving us confidence that it may possibly deal with the delicate paperwork important to our discipline whereas guaranteeing the belief and compliance required.”
– Docusign Evaluate, Pomela T.
Is Docusign legit?
DocuSign is a reliable and broadly trusted platform for digital signatures and doc administration. Nevertheless, cybercriminals typically mimic DocuSign’s branding in phishing scams. To remain safe, it is a good follow to confirm paperwork earlier than signing, use robust passwords, allow two-factor authentication, and keep away from sharing delicate info by means of unsecured channels.
What G2 customers are saying:
“The one draw back I can consider is that DocuSign is so well-known that its electronic mail design is usually cloned for malicious functions. Frequent DocuSign customers may simply be tricked into clicking one thing they shouldn’t just because they’re so accustomed to the acquainted yellow and blue emails. Whereas it may be tough for DocuSign to completely handle this, maybe there’s a means to enhance safety on this space.”
– Docusign Evaluate, Verified Consumer in Legislation Follow.
Is Docusign free?
DocuSign gives a 30-day free trial with no bank card required, permitting you to discover its options and see if it suits your enterprise wants. Past the trial, it gives numerous pricing plans adjusted to enterprise necessities.
Let’s discover the completely different pricing choices and spotlight every plan’s options to pick out the one which most accurately fits you.
Private plan
Ideally suited for people and sole proprietors with primary digital signature wants.
- Worth: $10/month and $120 billed yearly
- Options: 5 agreements for signature every month, reusable templates, and integration with 900+ apps.
Customary plan
Designed for small to medium groups needing to ship, signal, and collaborate.
- Worth: $25/month per person and $300 billed yearly
- Options: All options of the ‘private plan,’ group sharing of templates, real-time collaborative commenting, and customized branding.
Enterprise professional plan
Custom-made for automating and optimizing agreements with superior options.
- Worth: $40/month per person and $480 billed yearly
- Options: All options of the ‘commonplace plan,’ attachment requests, conditional logic, mobile-friendly kinds, a number of recipient dealing with, and fee assortment through the signing.
Notice: For companies requiring customizable e-signature or id verification options, DocuSign gives tailor-made plans that embrace stay technical assist, enhanced buyer information administration, Single Signal-On (SSO) integration, fraud safety, and SMS/WhatsApp notifications. For pricing particulars, please attain out to the gross sales group.
Supply: Docusign
What G2 customers are saying:
“DocuSign, a frontrunner within the e-signature house, is undoubtedly dependable and feature-rich however comes with a premium price ticket that will really feel steep, particularly for smaller companies. Some customers discover the fee disproportionate to the options included in the usual plans. Notably, important security measures like SSO are supplied as add-ons somewhat than a part of the bottom package deal, which might be disappointing in immediately’s security-conscious panorama.”
– Docusign Evaluate, Brad W.
FAQ: Is DocuSign Protected?
Q: How does Docusign work?
Customers merely add paperwork, designate signature fields, and ship them by way of electronic mail. DocuSign additionally integrates with standard instruments like Salesforce, Google Drive, and Dropbox, which makes it simple to optimize workflows and improve productiveness.
Q. Is Docusign legally binding?
Sure, DocuSign’s e-signatures are legally binding and adjust to laws just like the ESIGN Act within the U.S. and eIDAS within the EU. These legal guidelines affirm the authorized validity of digital signatures for contracts and different paperwork.
Q. Is DocuSign safe for signing delicate paperwork?
Phishing assaults and malware current severe threats to the safety of DocuSign paperwork. The platform employs Superior Encryption Customary (AES)-256-bit encryption to safeguard paperwork each throughout transmission and in storage.
Q. Is Docusign protected for SSN?
DocuSign is safe for dealing with Social Safety Numbers (SSNs). It makes use of encryption and multi-factor authentication to guard delicate information and complies with HIPAA, SOC 1, and SOC 2 laws, guaranteeing safety throughout doc transmission and storage.
Q. How does DocuSign make sure the authenticity of signed paperwork?
DocuSign employs cryptographic methods and generates detailed audit trails for each doc. These embrace details about signers, timestamps, and IP addresses, guaranteeing the authenticity and validity of signed paperwork.
To signal or to not signal?
Relating to security, DocuSign earns excessive reward from reviewers who belief its security measures, together with encryption, 2FA, and tamper-proof audit trails. These instruments not solely shield delicate paperwork but additionally simplify the signing course of, saving time and guaranteeing compliance with international laws.
That mentioned, it’s all the time smart to remain vigilant. Consider your particular safety wants, analysis business certifications, and contemplate your use case earlier than absolutely committing. By doing so, you possibly can take advantage of DocuSign’s capabilities and benefit from the comfort, effectivity, and peace of thoughts it gives for managing your doc workflows securely.
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